Customer Service Sales Training

Customer Service Training

Develop knowledgeable, responsive customer relations specialists to improve customer satisfaction and raise the bar for service excellence. Customer Service Training teaches the importance of happy customers and will help you improve the disposition, timeliness, attitudes, and problem solving capabilities of customer facing employees.
We have done all the work for you with complete, customizable, ready-to-use programs. Titles offer ½-day, one-day, and two-day workshop formats, as well as all the exercises, handouts, assessments, structured experiences, and presentations needed for effective delivery. PowerPoint slides and electronic copies of all supporting materials are provided online or on a companion CD-ROM.

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Preview table of contents and sample content!

Contents include:

- Create your own customer service training!

- Teach others how to raise the bar for service excellence

- Explain the value of exceptional customer service

- Designing great training for fast-moving environments

- Teach how customer service affects the bottom line

- Explain the power of expectations and the 4 primary service levels

- Show others the power of the customer service script, and what can get in the way

- The power of positive language and how to deal with frustration or anger

- Includes 4 assessments, 32 activities, 15 bonus activities, and all PowerPoint files to run a 1-hour, 1/2 day, one-day, or two-day session

only $49.95

Create Your Own Customized Customer Service Training!

We have a simple solution to make it easy and hassle free to train and produce a great customer-centric service organization.  With our Customer Service Training guide, your organization will better support the sales force, deliver on the promise, maintain brand equity, and keep your customers coming back for more.

Following up on promises to the customer--what a concept…

Customer service training is another key factor to making sure your business continues to flourish. Offering your customers “value as promised” means your company can continue to gain repeat business.

In today’s savvy buyer-centric market, your customers are doing their homework for days, weeks, and even months before contacting your organization. When a customer finally initiates contact, it is the on-site customer service function that can help the customer and ensure their satisfaction. Your customers came to your organization because they found you were the best vale for their investment, so it now comes down to the people they will need to speak with.

How many times do you personally recall going into a store or calling a sales person who was rude, or did not appear to genuinely care about your problem and could not answer your questions? Did you ever give them your repeat business? Let's face it, there are many other choices and due interpersonal skills the organization lost a client that would have increased their company’s top line.